Washington Post: I cancelled our subscription because we're movi...
A Washington Post customer review by GetHuman user ~stone mtn from November 23rd, 2017
Background on ~stone mtn's case
GetHuman: ~stone mtn - can you tell our other Washington Post customers when your case took place?
~stone mtn: Yes I can. It was late at night, on November 19th.
GetHuman: Did you reach out to Washington Post, and if so, how?
GetHuman: And which of these common Washington Post customer issues best describes the reason you wanted to talk to them?
(Shows ~stone mtn a list of common Washington Post problems)
~stone mtn: "Billing issue" was why I was trying to call.
~stone mtn's review of Washington Post customer service
GetHuman: So how would you sum up your experience for GetHuman's Washington Post customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~stone mtn: I cancelled our subscription because we're moving out of the area. The gentleman I spoke with handled this well, although he was sometimes a bit hard to understand.
GetHuman: Let's quantify your experience contacting Washington Post. On a scale of 1 to 5, how easy is it go get help on a Washington Post problem?
~stone mtn: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~stone mtn: I'd give them a five out of five on communication.
GetHuman: And what about Washington Post's ability to quickly and effectively address your problem?
~stone mtn: For that I would say four out of five.
GetHuman: And finally- any advice for other Washington Post customers?
~stone mtn: Call them early in the day or late. Don't forget any personal or account information you might need for Washington Post to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~stone mtn taken from his Washington Post customer service problem that occurred on November 19th, 2017.