Washington Post: After subscribing to the Post for the last ** y...
A Washington Post customer review by GetHuman user GetHuman-395851 from November 20th, 2017
Background on GetHuman-395851's case
GetHuman: GetHuman-395851 - can you tell our other Washington Post customers when your case took place?
GetHuman-395851: Sure. It was afternoon, on November 15th.
GetHuman: Did you reach out to Washington Post, and if so, how?
GetHuman: And which of these common Washington Post customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-395851 a list of common Washington Post problems)
GetHuman-395851: "Refund" was why I was trying to call.
GetHuman-395851's review of Washington Post customer service
GetHuman: So how would you sum up your experience for GetHuman's Washington Post customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-395851: After subscribing to the Post for the last ** years my annual rate went from $*** to $*** without warning. When demanding cancellation, the agent repeatedly tried to get me to subscribe at a lower rate. No way. The Post has lost my business. How can they get away with going from $*** to $*** without notice?
GetHuman: Let's quantify your experience contacting Washington Post. On a scale of 1 to 5, how easy is it go get help on a Washington Post problem?
GetHuman-395851: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-395851: I'd give them a four out of five on communication.
GetHuman: And what about Washington Post's ability to quickly and effectively address your problem?
GetHuman-395851: For that I would say three out of five.
GetHuman: And finally- any advice for other Washington Post customers?
GetHuman-395851: Call them early in the day or late. Don't forget any personal or account information you might need for Washington Post to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-395851 taken from his Washington Post customer service problem that occurred on November 15th, 2017.