Washington Post: The first person I spoke to was clueless, but h...
A Washington Post customer review by GetHuman user ~criggs from November 24th, 2017
Background on ~criggs's case
GetHuman: ~criggs - can you tell our other Washington Post customers when your case took place?
~criggs: Yes I can. It was afternoon, on November 21st.
GetHuman: Did you reach out to Washington Post, and if so, how?
GetHuman: And which of these common Washington Post customer issues best describes the reason you wanted to talk to them?
(Shows ~criggs a list of common Washington Post problems)
~criggs: "Refund" was why I was trying to call.
~criggs's review of Washington Post customer service
GetHuman: So how would you sum up your experience for GetHuman's Washington Post customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~criggs: The first person I spoke to was clueless, but had no difficulty quickly figuring out to whom I needed to be transferred. They transferred me to technical support, and also supplied me with a direct number to that department, **********. Once transferred, that department quickly understood the issue, and proceeded to follow up on it. Positive communication experience, even if the issues is not yet fixed* but I was left reasonably confident that the issue would be addressed.*The alternate *** number which you list for the Washington Post, on the other hand, I found quite useless. It connects to some clueless phone jockeys who don't know their backside from a hole in the ground and simply pass along messages that they really don't understand* waste of time.
GetHuman: Let's quantify your experience contacting Washington Post. On a scale of 1 to 5, how easy is it go get help on a Washington Post problem?
~criggs: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~criggs: I'd give them a one out of five on communication.
GetHuman: And what about Washington Post's ability to quickly and effectively address your problem?
~criggs: For that I would say five out of five.
GetHuman: And finally- any advice for other Washington Post customers?
~criggs: Call them early in the day or late. Don't forget any personal or account information you might need for Washington Post to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~criggs taken from his Washington Post customer service problem that occurred on November 21st, 2017.