Wayfair: Anna Maria was very compassionate and helpful...
A Wayfair customer review by GetHuman user ~Russ from November 27th, 2017
Background on ~Russ's case
GetHuman: ~Russ - can you tell our other Wayfair customers when your case took place?
~Russ: Yup. It was morning, on November 19th.
GetHuman: Did you reach out to Wayfair, and if so, how?
GetHuman: And which of these common Wayfair customer issues best describes the reason you wanted to talk to them?
(Shows ~Russ a list of common Wayfair problems)
~Russ: "Track an Order" was why I was trying to call.
~Russ's review of Wayfair customer service
GetHuman: So how would you sum up your experience for GetHuman's Wayfair customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Russ: Anna Maria was very compassionate and helpful. She took care of the problem quickly and politely. Thank you.
GetHuman: Let's quantify your experience contacting Wayfair. On a scale of 1 to 5, how easy is it go get help on a Wayfair problem?
~Russ: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Russ: I'd give them a four out of five on communication.
GetHuman: And what about Wayfair's ability to quickly and effectively address your problem?
~Russ: For that I would say three out of five.
GetHuman: And finally- any advice for other Wayfair customers?
~Russ: Call them early in the day or late. Don't forget any personal or account information you might need for Wayfair to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Russ taken from his Wayfair customer service problem that occurred on November 19th, 2017.