Wayfair: I returned an order unopened on the day it was...
A Wayfair customer review by GetHuman user GetHuman-moc2504 from November 29th, 2017
Background on GetHuman-moc2504's case
GetHuman: GetHuman-moc2504 - can you tell our other Wayfair customers when your case took place?
GetHuman-moc2504: Yes I can. It was evening, on November 27th.
GetHuman: Did you reach out to Wayfair, and if so, how?
GetHuman: And which of these common Wayfair customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-moc2504 a list of common Wayfair problems)
GetHuman-moc2504: "Return or Refund an item" was why I was trying to call.
GetHuman-moc2504's review of Wayfair customer service
GetHuman: So how would you sum up your experience for GetHuman's Wayfair customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-moc2504: I returned an order unopened on the day it was delivered. I've been waiting two months for a credit on my charge card but no credit or acknowledgement of the return. I've written them but no response. No luck with getting through to them by phone. Never deal with this unreliable company.
GetHuman: Let's quantify your experience contacting Wayfair. On a scale of 1 to 5, how easy is it go get help on a Wayfair problem?
GetHuman-moc2504: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-moc2504: I'd give them a four out of five on communication.
GetHuman: And what about Wayfair's ability to quickly and effectively address your problem?
GetHuman-moc2504: For that I would say five out of five.
GetHuman: And finally- any advice for other Wayfair customers?
GetHuman-moc2504: Call them early in the day or late. Don't forget any personal or account information you might need for Wayfair to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-moc2504 taken from his Wayfair customer service problem that occurred on November 27th, 2017.