Weber: Have * burner unit. Front and rear burners wor...
A Weber customer review by GetHuman user ~CA Griller from November 6th, 2017
Background on ~CA Griller's case
GetHuman: ~CA Griller - can you tell our other Weber customers when your case took place?
~CA Griller: Sure. It was morning, on October 28th.
GetHuman: Did you reach out to Weber, and if so, how?
GetHuman: And which of these common Weber customer issues best describes the reason you wanted to talk to them?
(Shows ~CA Griller a list of common Weber problems)
~CA Griller: "Technical support" was why I was trying to call.
~CA Griller's review of Weber customer service
GetHuman: So how would you sum up your experience for GetHuman's Weber customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~CA Griller: Have * burner unit. Front and rear burners work perfectly through range of control **** settings - high to low.**Middle burner works perfectly at low and high, but goes out at intermediate control **** settings.**Phone rep was very little help. Was quite clear that they were just guessing about what the problem might be. I'm good at guessing. I don't any help for that part of the job.
GetHuman: Let's quantify your experience contacting Weber. On a scale of 1 to 5, how easy is it go get help on a Weber problem?
~CA Griller: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~CA Griller: I'd give them a five out of five on communication.
GetHuman: And what about Weber's ability to quickly and effectively address your problem?
~CA Griller: For that I would say four out of five.
GetHuman: And finally- any advice for other Weber customers?
~CA Griller: Call them early in the day or late. Don't forget any personal or account information you might need for Weber to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~CA Griller taken from his Weber customer service problem that occurred on October 28th, 2017.