Weber: I am totally impressed and extremely pleased wi...

A Weber customer review by GetHuman user ~nancy1967 from November 12th, 2017

Background on ~nancy1967's case

GetHuman: ~nancy1967 - can you tell our other Weber customers when your case took place?
~nancy1967: Yes. It was morning, on November 2nd.
GetHuman: Did you reach out to Weber, and if so, how?
~nancy1967: I used the 800-446-1071 number I found for on the GetHuman Weber customer phone number page I was on: Weber Customer Service Phone Number
GetHuman: And which of these common Weber customer issues best describes the reason you wanted to talk to them?
(Shows ~nancy1967 a list of common Weber problems)
~nancy1967: "Where to buy" was why I was trying to call.

~nancy1967's review of Weber customer service

GetHuman: So how would you sum up your experience for GetHuman's Weber customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~nancy1967: I am totally impressed and extremely pleased with the ease and success of this service! THANK YOU!
GetHuman: Let's quantify your experience contacting Weber. On a scale of 1 to 5, how easy is it go get help on a Weber problem?
~nancy1967: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~nancy1967: I'd give them a three out of five on communication.
GetHuman: And what about Weber's ability to quickly and effectively address your problem?
~nancy1967: For that I would say two out of five.
GetHuman: And finally- any advice for other Weber customers?
~nancy1967: Call them early in the day or late. Don't forget any personal or account information you might need for Weber to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~nancy1967 taken from his Weber customer service problem that occurred on November 2nd, 2017.

Weber

4.00 of 5 stars | 44 reviews

~nancy1967's Weber Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars

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