I've called Weber on several occasions over...
A Weber customer review by GetHuman user ~zak from November 10th, 2017
Background on ~zak's case
GetHuman: ~zak - can you tell our other Weber customers when your case took place?
~zak: Sure. It was afternoon, on November 1st.
GetHuman: Did you reach out to Weber, and if so, how?
GetHuman: And which of these common Weber customer issues best describes the reason you wanted to talk to them?
(Shows ~zak a list of common Weber problems)
~zak: "Technical support" was why I was trying to call.
~zak's review of Weber customer service
GetHuman: So how would you sum up your experience for GetHuman's Weber customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~zak: I've called Weber on several occasions over ** years. Reps were always friendly, experienced, and well informed. On this occasion the rep told me exactly what I needed to know about the grill.**I told rep that in my opinion a current class action suit against Weber is a disgrace to the legal profession. Weber is a fine American company and unjust claims are being made against them. I have no respect for a judge who would award money to lawyers who pursue this suit. America is weakened by lawsuit abuse.
GetHuman: Let's quantify your experience contacting Weber. On a scale of 1 to 5, how easy is it go get help on a Weber problem?
~zak: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~zak: I'd give them a five out of five on communication.
GetHuman: And what about Weber's ability to quickly and effectively address your problem?
~zak: For that I would say five out of five.
GetHuman: And finally- any advice for other Weber customers?
~zak: Call them early in the day or late. Don't forget any personal or account information you might need for Weber to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~zak taken from his Weber customer service problem that occurred on November 1st, 2017.