Weber: great service, fixed the problem-was going to b...
A Weber customer review by GetHuman user ~judy dill from November 22nd, 2017
Background on ~judy dill's case
GetHuman: ~judy dill - can you tell our other Weber customers when your case took place?
~judy dill: Yes. It was evening, on November 13th.
GetHuman: Did you reach out to Weber, and if so, how?
GetHuman: And which of these common Weber customer issues best describes the reason you wanted to talk to them?
(Shows ~judy dill a list of common Weber problems)
~judy dill: "Repairs" was why I was trying to call.
~judy dill's review of Weber customer service
GetHuman: So how would you sum up your experience for GetHuman's Weber customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~judy dill: great service, fixed the problem-was going to buy a new regulator, the lady talked us through the problem saved us money. thank you--great tech support
GetHuman: Let's quantify your experience contacting Weber. On a scale of 1 to 5, how easy is it go get help on a Weber problem?
~judy dill: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~judy dill: I'd give them a four out of five on communication.
GetHuman: And what about Weber's ability to quickly and effectively address your problem?
~judy dill: For that I would say five out of five.
GetHuman: And finally- any advice for other Weber customers?
~judy dill: Call them early in the day or late. Don't forget any personal or account information you might need for Weber to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~judy dill taken from his Weber customer service problem that occurred on November 13th, 2017.