WebstaurantStore.com: The policy was explained to me in full. Howeve...
A WebstaurantStore.com customer review by GetHuman user ~Anita Kraus from November 25th, 2017
Background on ~Anita Kraus's case
GetHuman: ~Anita Kraus - can you tell our other WebstaurantStore.com customers when your case took place?
~Anita Kraus: Yes I can. It was afternoon, on November 19th.
GetHuman: Did you reach out to WebstaurantStore.com, and if so, how?
GetHuman: And which of these common WebstaurantStore.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Anita Kraus a list of common WebstaurantStore.com problems)
~Anita Kraus: "Make a purchase" was why I was trying to call.
~Anita Kraus's review of WebstaurantStore.com customer service
GetHuman: So how would you sum up your experience for GetHuman's WebstaurantStore.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anita Kraus: The policy was explained to me in full. However, it was explained that I should have known that under the policies drop down it would have explained a timetable to call with problems. Part of the ordered product was sent broken and we want it replaced at full price, not half price.
GetHuman: Let's quantify your experience contacting WebstaurantStore.com. On a scale of 1 to 5, how easy is it go get help on a WebstaurantStore.com problem?
~Anita Kraus: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anita Kraus: I'd give them a two out of five on communication.
GetHuman: And what about WebstaurantStore.com's ability to quickly and effectively address your problem?
~Anita Kraus: For that I would say three out of five.
GetHuman: And finally- any advice for other WebstaurantStore.com customers?
~Anita Kraus: Call them early in the day or late. Don't forget any personal or account information you might need for WebstaurantStore.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anita Kraus taken from his WebstaurantStore.com customer service problem that occurred on November 19th, 2017.
WebstaurantStore.com
4.00 of 5 stars | 13 reviews
~Anita Kraus's WebstaurantStore.com Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars
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