Weight Watchers: Due to some fradulant actions on my card it was...

A Weight Watchers customer review by GetHuman user GetHuman-74376 from November 16th, 2017

Background on GetHuman-74376's case

GetHuman: GetHuman-74376 - can you tell our other Weight Watchers customers when your case took place?
GetHuman-74376: Sure. It was middle of the night, on November 7th.
GetHuman: Did you reach out to Weight Watchers, and if so, how?
GetHuman-74376: I used the 800-651-6000 number I found for on the GetHuman Weight Watchers customer phone number page I was on: Weight Watchers Customer Service Phone Number
GetHuman: And which of these common Weight Watchers customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-74376 a list of common Weight Watchers problems)
GetHuman-74376: "Signup For Service" was why I was trying to call.

GetHuman-74376's review of Weight Watchers customer service

GetHuman: So how would you sum up your experience for GetHuman's Weight Watchers customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-74376: Due to some fradulant actions on my card it was closed and a new card number was issued...I called about * weeks ago, right after I got your first notice and spoke with a lady to whom I explained what had happened and gave her all the new card information. (new card number) Now I have info that when I renew my membership I will be paying more monthly. No no, we need to get this straightened out. My name is anita gonzales in san jose california...please review your records and contact me.
GetHuman: Let's quantify your experience contacting Weight Watchers. On a scale of 1 to 5, how easy is it go get help on a Weight Watchers problem?
GetHuman-74376: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-74376: I'd give them a five out of five on communication.
GetHuman: And what about Weight Watchers's ability to quickly and effectively address your problem?
GetHuman-74376: For that I would say four out of five.
GetHuman: And finally- any advice for other Weight Watchers customers?
GetHuman-74376: Call them early in the day or late. Don't forget any personal or account information you might need for Weight Watchers to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-74376 taken from his Weight Watchers customer service problem that occurred on November 7th, 2017.

Weight Watchers

3.00 of 5 stars | 58 reviews

GetHuman-74376's Weight Watchers Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

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