Weight Watchers: WW member, attempting to reconnect to webiste a...

A Weight Watchers customer review by GetHuman user ~amacnaughton from November 25th, 2017

Background on ~amacnaughton's case

GetHuman: ~amacnaughton - can you tell our other Weight Watchers customers when your case took place?
~amacnaughton: Yup. It was afternoon, on November 23rd.
GetHuman: Did you reach out to Weight Watchers, and if so, how?
~amacnaughton: I used the 800-651-6000 number I found for on the GetHuman Weight Watchers customer phone number page I was on: Weight Watchers Customer Service Phone Number
GetHuman: And which of these common Weight Watchers customer issues best describes the reason you wanted to talk to them?
(Shows ~amacnaughton a list of common Weight Watchers problems)
~amacnaughton: "Account Access" was why I was trying to call.

~amacnaughton's review of Weight Watchers customer service

GetHuman: So how would you sum up your experience for GetHuman's Weight Watchers customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~amacnaughton: WW member, attempting to reconnect to webiste after it crashed in the middle of entering a post. Password & security questions no longer working, 'live chat' unrsponsive. After a series of computerized menu cohides that were not suitable, got automated directions to take the steps i'd already taken without success at WW website. Finally: "Please hold to connect to the next available *humna being'. Then the recording: "Our office is closed, please call back during normal business hours.
GetHuman: Let's quantify your experience contacting Weight Watchers. On a scale of 1 to 5, how easy is it go get help on a Weight Watchers problem?
~amacnaughton: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~amacnaughton: I'd give them a two out of five on communication.
GetHuman: And what about Weight Watchers's ability to quickly and effectively address your problem?
~amacnaughton: For that I would say five out of five.
GetHuman: And finally- any advice for other Weight Watchers customers?
~amacnaughton: Call them early in the day or late. Don't forget any personal or account information you might need for Weight Watchers to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~amacnaughton taken from his Weight Watchers customer service problem that occurred on November 23rd, 2017.

Weight Watchers

3.00 of 5 stars | 58 reviews

~amacnaughton's Weight Watchers Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

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