Weight Watchers: I scanned many products with the WW app on phon...
A Weight Watchers customer review by GetHuman user ~needWWhelp from November 21st, 2017
Background on ~needWWhelp's case
GetHuman: ~needWWhelp - can you tell our other Weight Watchers customers when your case took place?
~needWWhelp: Yes I can. It was afternoon, on November 17th.
GetHuman: Did you reach out to Weight Watchers, and if so, how?
GetHuman: And which of these common Weight Watchers customer issues best describes the reason you wanted to talk to them?
(Shows ~needWWhelp a list of common Weight Watchers problems)
~needWWhelp: "Change order" was why I was trying to call.
~needWWhelp's review of Weight Watchers customer service
GetHuman: So how would you sum up your experience for GetHuman's Weight Watchers customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~needWWhelp: I scanned many products with the WW app on phone. It stored results of each product in my phone, but it is not on WW when I log into laptop. With today's technology, I should be able to get on laptop and see products I scanned at grocery store instead of having to add each one individually. Please make a link or new tab called "My Scanned WW Products," so I can see it when I get on laptop or tablet.
GetHuman: Let's quantify your experience contacting Weight Watchers. On a scale of 1 to 5, how easy is it go get help on a Weight Watchers problem?
~needWWhelp: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~needWWhelp: I'd give them a two out of five on communication.
GetHuman: And what about Weight Watchers's ability to quickly and effectively address your problem?
~needWWhelp: For that I would say one out of five.
GetHuman: And finally- any advice for other Weight Watchers customers?
~needWWhelp: Call them early in the day or late. Don't forget any personal or account information you might need for Weight Watchers to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~needWWhelp taken from his Weight Watchers customer service problem that occurred on November 17th, 2017.