Weight Watchers: I tried several times to cancel the subscriptio...
A Weight Watchers customer review by GetHuman user ~Cathy Woodson from November 16th, 2017
Background on ~Cathy Woodson's case
GetHuman: ~Cathy Woodson - can you tell our other Weight Watchers customers when your case took place?
~Cathy Woodson: Yes. It was evening, on November 12th.
GetHuman: Did you reach out to Weight Watchers, and if so, how?
GetHuman: And which of these common Weight Watchers customer issues best describes the reason you wanted to talk to them?
(Shows ~Cathy Woodson a list of common Weight Watchers problems)
~Cathy Woodson: "Update Account Info" was why I was trying to call.
~Cathy Woodson's review of Weight Watchers customer service
GetHuman: So how would you sum up your experience for GetHuman's Weight Watchers customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Cathy Woodson: I tried several times to cancel the subscription online, and I had to finally call and be very firm about it. The website said I was a "nonpaying account," but my bank account was charged each month.
GetHuman: Let's quantify your experience contacting Weight Watchers. On a scale of 1 to 5, how easy is it go get help on a Weight Watchers problem?
~Cathy Woodson: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Cathy Woodson: I'd give them a one out of five on communication.
GetHuman: And what about Weight Watchers's ability to quickly and effectively address your problem?
~Cathy Woodson: For that I would say two out of five.
GetHuman: And finally- any advice for other Weight Watchers customers?
~Cathy Woodson: Call them early in the day or late. Don't forget any personal or account information you might need for Weight Watchers to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Cathy Woodson taken from his Weight Watchers customer service problem that occurred on November 12th, 2017.