Weight Watchers: I worked with Jenny. She solved all my problem...

A Weight Watchers customer review by GetHuman user ~Donna Dirkman from November 20th, 2017

Background on ~Donna Dirkman's case

GetHuman: ~Donna Dirkman - can you tell our other Weight Watchers customers when your case took place?
~Donna Dirkman: Sure. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Weight Watchers, and if so, how?
~Donna Dirkman: I used the 800-651-6000 number I found for on the GetHuman Weight Watchers customer phone number page I was on: Weight Watchers Customer Service Phone Number
GetHuman: And which of these common Weight Watchers customer issues best describes the reason you wanted to talk to them?
(Shows ~Donna Dirkman a list of common Weight Watchers problems)
~Donna Dirkman: "Cancel order" was why I was trying to call.

~Donna Dirkman's review of Weight Watchers customer service

GetHuman: So how would you sum up your experience for GetHuman's Weight Watchers customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Donna Dirkman: I worked with Jenny. She solved all my problems in a efficient and kind manner. She deserves a raise.
GetHuman: Let's quantify your experience contacting Weight Watchers. On a scale of 1 to 5, how easy is it go get help on a Weight Watchers problem?
~Donna Dirkman: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Donna Dirkman: I'd give them a one out of five on communication.
GetHuman: And what about Weight Watchers's ability to quickly and effectively address your problem?
~Donna Dirkman: For that I would say two out of five.
GetHuman: And finally- any advice for other Weight Watchers customers?
~Donna Dirkman: Call them early in the day or late. Don't forget any personal or account information you might need for Weight Watchers to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Donna Dirkman taken from his Weight Watchers customer service problem that occurred on November 18th, 2017.

Weight Watchers

3.00 of 5 stars | 58 reviews

~Donna Dirkman's Weight Watchers Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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