Wellcare Healthplans: For * months I was billed twice each month for...
A Wellcare Healthplans customer review by GetHuman user GetHuman-51771 from November 27th, 2017
Background on GetHuman-51771's case
GetHuman: GetHuman-51771 - can you tell our other Wellcare Healthplans customers when your case took place?
GetHuman-51771: Sure. It was late at night, on November 17th.
GetHuman: Did you reach out to Wellcare Healthplans, and if so, how?
GetHuman: And which of these common Wellcare Healthplans customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-51771 a list of common Wellcare Healthplans problems)
GetHuman-51771: "Renew coverage" was why I was trying to call.
GetHuman-51771's review of Wellcare Healthplans customer service
GetHuman: So how would you sum up your experience for GetHuman's Wellcare Healthplans customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-51771: For * months I was billed twice each month for my premiums. I took me over ** minutes to convince someone that there was a problem. I was promised * individual credits but only received *. Now I have to wait to her from the billing department about the *th credit - this has taken almost a month to resolve. **After this year I will never do business with this company again. Pathetic.
GetHuman: Let's quantify your experience contacting Wellcare Healthplans. On a scale of 1 to 5, how easy is it go get help on a Wellcare Healthplans problem?
GetHuman-51771: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-51771: I'd give them a two out of five on communication.
GetHuman: And what about Wellcare Healthplans's ability to quickly and effectively address your problem?
GetHuman-51771: For that I would say one out of five.
GetHuman: And finally- any advice for other Wellcare Healthplans customers?
GetHuman-51771: Call them early in the day or late. Don't forget any personal or account information you might need for Wellcare Healthplans to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-51771 taken from his Wellcare Healthplans customer service problem that occurred on November 17th, 2017.