Wellcare Healthplans: They don't answer the phone, they don't follow...
A Wellcare Healthplans customer review by GetHuman user ~SRJ from November 28th, 2017
Background on ~SRJ's case
GetHuman: ~SRJ - can you tell our other Wellcare Healthplans customers when your case took place?
~SRJ: Yes I can. It was afternoon, on November 19th.
GetHuman: Did you reach out to Wellcare Healthplans, and if so, how?
GetHuman: And which of these common Wellcare Healthplans customer issues best describes the reason you wanted to talk to them?
(Shows ~SRJ a list of common Wellcare Healthplans problems)
~SRJ: "Coverage question" was why I was trying to call.
~SRJ's review of Wellcare Healthplans customer service
GetHuman: So how would you sum up your experience for GetHuman's Wellcare Healthplans customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~SRJ: They don't answer the phone, they don't follow up, they don't pay claims, they don't send explanation of benefits, when you get the big bill, the appeal period is over, ** days. No provider can send in a complete claim, always something missing. I would be better of on straight Medicare, now I have lost the **% benefit. Towers Watson and IBM put me into this plan - THEY DO NOT VET ANYTHING, buyer beware!
GetHuman: Let's quantify your experience contacting Wellcare Healthplans. On a scale of 1 to 5, how easy is it go get help on a Wellcare Healthplans problem?
~SRJ: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~SRJ: I'd give them a four out of five on communication.
GetHuman: And what about Wellcare Healthplans's ability to quickly and effectively address your problem?
~SRJ: For that I would say one out of five.
GetHuman: And finally- any advice for other Wellcare Healthplans customers?
~SRJ: Call them early in the day or late. Don't forget any personal or account information you might need for Wellcare Healthplans to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~SRJ taken from his Wellcare Healthplans customer service problem that occurred on November 19th, 2017.