After dealing with Wells Fargo for the past...

A Wells Fargo customer review by GetHuman user ~jamer from October 29th, 2017

Background on ~jamer's case

GetHuman: ~jamer - can you tell our other Wells Fargo customers when your case took place?
~jamer: Yes I can. It was late at night, on October 26th.
GetHuman: Did you reach out to Wells Fargo, and if so, how?
~jamer: I used the 800-869-3557 number I found for on the GetHuman Wells Fargo customer phone number page I was on: Wells Fargo Customer Service Phone Number
GetHuman: And which of these common Wells Fargo customer issues best describes the reason you wanted to talk to them?
(Shows ~jamer a list of common Wells Fargo problems)
~jamer: "Setup an account" was why I was trying to call.

~jamer's review of Wells Fargo customer service

GetHuman: So how would you sum up your experience for GetHuman's Wells Fargo customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jamer: After dealing with Wells Fargo for the past ** months and getting denial after denial Wells Fargo FINALLY came up with their version of a loan modification.**After making my three installments of $****.**, as requested by Wells Fargo, I was given the Loan Modification Agreement with less than * days to go over the terms proposed by the Wells Fargo legal staff. Furthermore I contacted Wells Fargo immediately to get a detail of the terms since my English is not very good. Wells Fargo on February ** informed me that a letter was sent out to further explain the terms. NO LETTER arrived. And no explanation provided either.**If you look at the records, I spoke to someone at Wells Fargo nearly every day and not once did anyone mention that I had until February ** to get the papers back or Wells Fargo will foreclose on my home. Now Wells Fargo has taken my money, time has expired and Wells Fargo has a foreclosure sale date of March *, ****. Now I am told this process has to start all over agai
GetHuman: Let's quantify your experience contacting Wells Fargo. On a scale of 1 to 5, how easy is it go get help on a Wells Fargo problem?
~jamer: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jamer: I'd give them a four out of five on communication.
GetHuman: And what about Wells Fargo's ability to quickly and effectively address your problem?
~jamer: For that I would say one out of five.
GetHuman: And finally- any advice for other Wells Fargo customers?
~jamer: Call them early in the day or late. Don't forget any personal or account information you might need for Wells Fargo to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jamer taken from his Wells Fargo customer service problem that occurred on October 26th, 2017.

Wells Fargo

1.75 of 5 stars | 145 reviews

~jamer's Wells Fargo Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

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