Wells Fargo: im not sure as to what is happening to this onc...
A Wells Fargo customer review by GetHuman user ~not happy from November 23rd, 2017
Background on ~not happy's case
GetHuman: ~not happy - can you tell our other Wells Fargo customers when your case took place?
~not happy: Yup. It was evening, on November 15th.
GetHuman: Did you reach out to Wells Fargo, and if so, how?
GetHuman: And which of these common Wells Fargo customer issues best describes the reason you wanted to talk to them?
(Shows ~not happy a list of common Wells Fargo problems)
~not happy: "Account Access" was why I was trying to call.
~not happy's review of Wells Fargo customer service
GetHuman: So how would you sum up your experience for GetHuman's Wells Fargo customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~not happy: im not sure as to what is happening to this once great company*******i see people getting fired because of unethical activities in the branches such as opening acts and doing transactions at the atm without customers concern. cool huh? i called simply because i needed some information on my acct. i felt as if they didn't care about anything and that they were just fed up with everything. i mean at the end of the day it is still a job.
GetHuman: Let's quantify your experience contacting Wells Fargo. On a scale of 1 to 5, how easy is it go get help on a Wells Fargo problem?
~not happy: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~not happy: I'd give them a three out of five on communication.
GetHuman: And what about Wells Fargo's ability to quickly and effectively address your problem?
~not happy: For that I would say one out of five.
GetHuman: And finally- any advice for other Wells Fargo customers?
~not happy: Call them early in the day or late. Don't forget any personal or account information you might need for Wells Fargo to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~not happy taken from his Wells Fargo customer service problem that occurred on November 15th, 2017.