Wells Fargo: can't get them to send me an email with a valid...

A Wells Fargo customer review by GetHuman user ~Ellen from November 23rd, 2017

Background on ~Ellen's case

GetHuman: ~Ellen - can you tell our other Wells Fargo customers when your case took place?
~Ellen: Sure. It was late at night, on November 16th.
GetHuman: Did you reach out to Wells Fargo, and if so, how?
~Ellen: I used the 800-869-3557 number I found for on the GetHuman Wells Fargo customer phone number page I was on: Wells Fargo Customer Service Phone Number
GetHuman: And which of these common Wells Fargo customer issues best describes the reason you wanted to talk to them?
(Shows ~Ellen a list of common Wells Fargo problems)
~Ellen: "Cancel Account" was why I was trying to call.

~Ellen's review of Wells Fargo customer service

GetHuman: So how would you sum up your experience for GetHuman's Wells Fargo customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ellen: can't get them to send me an email with a validation code for online banking. They send me all other types of advertisement, notification, etc via my gmail account. They tell me the only way to fix it is to convince AT& T to do something about excepting their validation code in some kind of email from them. Are they nuts! Do they really think I have time to deal with AT&T. Fix your own problem Wells Fargo. Sending a validation code to a gmail address should be simple. Customer service- Zero!! I'll NEVER recommend Wells Fargo as a bank if something so simple is put upon the customer to fix!
GetHuman: Let's quantify your experience contacting Wells Fargo. On a scale of 1 to 5, how easy is it go get help on a Wells Fargo problem?
~Ellen: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ellen: I'd give them a one out of five on communication.
GetHuman: And what about Wells Fargo's ability to quickly and effectively address your problem?
~Ellen: For that I would say two out of five.
GetHuman: And finally- any advice for other Wells Fargo customers?
~Ellen: Call them early in the day or late. Don't forget any personal or account information you might need for Wells Fargo to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ellen taken from his Wells Fargo customer service problem that occurred on November 16th, 2017.

Wells Fargo

1.75 of 5 stars | 145 reviews

~Ellen's Wells Fargo Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Wells Fargo, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Wells Fargo in any way.

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