Wells Fargo: This bank is terrible!!!! I work here for * yea...

A Wells Fargo customer review by GetHuman user ~M1234 from November 13th, 2017

Background on ~M1234's case

GetHuman: ~M1234 - can you tell our other Wells Fargo customers when your case took place?
~M1234: Yup. It was late at night, on November 11th.
GetHuman: Did you reach out to Wells Fargo, and if so, how?
~M1234: I used the 800-869-3557 number I found for on the GetHuman Wells Fargo customer phone number page I was on: Wells Fargo Customer Service Phone Number
GetHuman: And which of these common Wells Fargo customer issues best describes the reason you wanted to talk to them?
(Shows ~M1234 a list of common Wells Fargo problems)
~M1234: "Statement Request" was why I was trying to call.

~M1234's review of Wells Fargo customer service

GetHuman: So how would you sum up your experience for GetHuman's Wells Fargo customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~M1234: This bank is terrible!!!! I work here for * years we had to open accounts and LIE to cust telling them they would not get charged but everything was a lie they would get charge no matter what... We weren't aloud to closed their other accts bcause we wouldn't get credit do now cust would be getting charged not only on one acct it would be on all the ones they gave we had to lie to them so we could make profit. We had to tell then if u dnt like it come back in s month and closed it but it would b the same thing over and over open a new one. This bank is TERRIBLE they dnt care about the cust they just want sales sales sales!!! DONT BANK THEIR!!!
GetHuman: Let's quantify your experience contacting Wells Fargo. On a scale of 1 to 5, how easy is it go get help on a Wells Fargo problem?
~M1234: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~M1234: I'd give them a five out of five on communication.
GetHuman: And what about Wells Fargo's ability to quickly and effectively address your problem?
~M1234: For that I would say one out of five.
GetHuman: And finally- any advice for other Wells Fargo customers?
~M1234: Call them early in the day or late. Don't forget any personal or account information you might need for Wells Fargo to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~M1234 taken from his Wells Fargo customer service problem that occurred on November 11th, 2017.

Wells Fargo

1.75 of 5 stars | 145 reviews

~M1234's Wells Fargo Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Wells Fargo, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Wells Fargo in any way.

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