Wells Fargo basically *****. Their fraud depar...
A Wells Fargo customer review by GetHuman user GetHuman-cookie5 from November 29th, 2017
Background on GetHuman-cookie5's case
GetHuman: GetHuman-cookie5 - can you tell our other Wells Fargo customers when your case took place?
GetHuman-cookie5: Sure. It was morning, on November 28th.
GetHuman: Did you reach out to Wells Fargo, and if so, how?
GetHuman-cookie5: I used the 800-869-3557 number I found for on the GetHuman Wells Fargo customer phone number page I was on: Wells Fargo Customer Service Phone Number
GetHuman: And which of these common Wells Fargo customer issues best describes the reason you wanted to talk to them?
Shows GetHuman-cookie5 a list of common Wells Fargo problems
GetHuman-cookie5: "Question" was why I was trying to call.
GetHuman-cookie5's review of Wells Fargo customer service
GetHuman: So how would you sum up your experience for GetHuman's Wells Fargo customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-cookie5: Wells Fargo basically *****. Their fraud department locked my on-line account and all I did was look at some past information - didn't even try to move any money! They will not take the block of the account even though have been there TWICE in person with * forms of ID - their fraud department says the bank has to call the fraud department while I'm standing in front of them. This is batsh*t crazy. Moving all monies to BB&T. Wells Fargo evidently is controlled by their fraud department and cannot override the fraud department's stupid "call me while the account holder is in your presence" rule. So done with Wells Fargo.
GetHuman: Let's quantify your experience contacting Wells Fargo. On a scale of 1 to 5, how easy is it go get help on a Wells Fargo problem?
GetHuman-cookie5: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-cookie5: I'd give them a one out of five on communication.
GetHuman: And what about Wells Fargo's ability to quickly and effectively address your problem?
GetHuman-cookie5: For that I would say four out of five.
GetHuman: And finally- any advice for other Wells Fargo customers?
GetHuman-cookie5: Call them early in the day or late. Don't forget any personal or account information you might need for Wells Fargo to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-cookie5 taken from his Wells Fargo customer service problem that occurred on November 28th, 2017.
1.75 of 5 stars | 145 reviewsWells Fargo ReviewsWells Fargo's Phone NumberAll Wells Fargo contact infoGeneral Wells Fargo customer service info
GetHuman-cookie5's Wells Fargo Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars
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