Wells Fargo: Call on **** (NOT the good call, ****). CS agen...

A Wells Fargo customer review by GetHuman user GetHuman-231297 from November 15th, 2017

Background on GetHuman-231297's case

GetHuman: GetHuman-231297 - can you tell our other Wells Fargo customers when your case took place?
GetHuman-231297: Yeah. It was afternoon, on November 8th.
GetHuman: Did you reach out to Wells Fargo, and if so, how?
GetHuman-231297: I used the 800-869-3557 number I found for on the GetHuman Wells Fargo customer phone number page I was on: Wells Fargo Customer Service Phone Number
GetHuman: And which of these common Wells Fargo customer issues best describes the reason you wanted to talk to them?
Shows GetHuman-231297 a list of common Wells Fargo problems
GetHuman-231297: "Lost card" was why I was trying to call.

GetHuman-231297's review of Wells Fargo customer service

GetHuman: So how would you sum up your experience for GetHuman's Wells Fargo customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-231297: Call on **** (NOT the good call, ****). CS agent didn't grasp the problem and simply connect me up to make a formal complaint. He recommended i seak to heloc dept. when i had told him about my and my accountant's four attempts to sort the problem out by that route. TIME CONSUMING AND FRUSTRATING.
GetHuman: Let's quantify your experience contacting Wells Fargo. On a scale of 1 to 5, how easy is it go get help on a Wells Fargo problem?
GetHuman-231297: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-231297: I'd give them a three out of five on communication.
GetHuman: And what about Wells Fargo's ability to quickly and effectively address your problem?
GetHuman-231297: For that I would say one out of five.
GetHuman: And finally- any advice for other Wells Fargo customers?
GetHuman-231297: Call them early in the day or late. Don't forget any personal or account information you might need for Wells Fargo to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-231297 taken from his Wells Fargo customer service problem that occurred on November 8th, 2017.

Wells Fargo

1.75 of 5 stars | 145 reviews
Wells Fargo ReviewsWells Fargo's Phone NumberAll Wells Fargo contact infoGeneral Wells Fargo customer service info
GetHuman-231297's Wells Fargo Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars
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