Wells Fargo: it took me * calls, four different numbers and...
A Wells Fargo customer review by GetHuman user ~cyclocross from November 4th, 2017
Background on ~cyclocross's case
GetHuman: ~cyclocross - can you tell our other Wells Fargo customers when your case took place?
~cyclocross: Yes. It was late at night, on October 31st.
GetHuman: Did you reach out to Wells Fargo, and if so, how?
GetHuman: And which of these common Wells Fargo customer issues best describes the reason you wanted to talk to them?
(Shows ~cyclocross a list of common Wells Fargo problems)
~cyclocross: "Overcharge on Account" was why I was trying to call.
~cyclocross's review of Wells Fargo customer service
GetHuman: So how would you sum up your experience for GetHuman's Wells Fargo customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~cyclocross: it took me * calls, four different numbers and five transfers and one disconnection and a total of ** minutes on hold to resolve one issue I had - and it was all due to a buggy website that should have provided me the info via self service. Everyone kept pointing fingers at someone else's department and I nearly lost it. it was so frustrating.
GetHuman: Let's quantify your experience contacting Wells Fargo. On a scale of 1 to 5, how easy is it go get help on a Wells Fargo problem?
~cyclocross: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~cyclocross: I'd give them a five out of five on communication.
GetHuman: And what about Wells Fargo's ability to quickly and effectively address your problem?
~cyclocross: For that I would say two out of five.
GetHuman: And finally- any advice for other Wells Fargo customers?
~cyclocross: Call them early in the day or late. Don't forget any personal or account information you might need for Wells Fargo to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~cyclocross taken from his Wells Fargo customer service problem that occurred on October 31st, 2017.