Wells Fargo: after reading you Bio I couldn't possibly see w...

A Wells Fargo customer review by GetHuman user ~tennisgodd from November 19th, 2017

Background on ~tennisgodd's case

GetHuman: ~tennisgodd - can you tell our other Wells Fargo customers when your case took place?
~tennisgodd: Yeah. It was afternoon, on November 15th.
GetHuman: Did you reach out to Wells Fargo, and if so, how?
~tennisgodd: I used the 800-869-3557 number I found for on the GetHuman Wells Fargo customer phone number page I was on: Wells Fargo Customer Service Phone Number
GetHuman: And which of these common Wells Fargo customer issues best describes the reason you wanted to talk to them?
(Shows ~tennisgodd a list of common Wells Fargo problems)
~tennisgodd: "Question" was why I was trying to call.

~tennisgodd's review of Wells Fargo customer service

GetHuman: So how would you sum up your experience for GetHuman's Wells Fargo customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~tennisgodd: after reading you Bio I couldn't possibly see why you would bother with someone like me. But I would like to say that my first experience with your phone support was a "wrecking ball"- miley cyrus. I was not satisfied because the simple request to access my hard earned money was NOT an option. I have the worst account Ive ever dealt with. you guys call it the "opportunity" account. I simply call it the "extra mile" account because you really have to go an extra mile to pay anything( car payment, rent, ONLINE PURCHASES, and so on. The account would be great for anyone whose ** and under which i'm sure its not your target market. my frustration comes with the account not letting you do anything over *** dollars. I mean what is that? Not even an escalated issue to * senior managers they could override something as simple as a Online purchase for a ****. I am never the one to write to a company but I felt it needed to be done. If you want to be the best, you have to have the best... From t
GetHuman: Let's quantify your experience contacting Wells Fargo. On a scale of 1 to 5, how easy is it go get help on a Wells Fargo problem?
~tennisgodd: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~tennisgodd: I'd give them a one out of five on communication.
GetHuman: And what about Wells Fargo's ability to quickly and effectively address your problem?
~tennisgodd: For that I would say four out of five.
GetHuman: And finally- any advice for other Wells Fargo customers?
~tennisgodd: Call them early in the day or late. Don't forget any personal or account information you might need for Wells Fargo to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~tennisgodd taken from his Wells Fargo customer service problem that occurred on November 15th, 2017.

Wells Fargo

1.75 of 5 stars | 145 reviews

~tennisgodd's Wells Fargo Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars

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