Wells Fargo: I needed information for a Mortgage pay off. B...
A Wells Fargo customer review by GetHuman user GetHuman-303664 from October 28th, 2017
Background on GetHuman-303664's case
GetHuman: GetHuman-303664 - can you tell our other Wells Fargo customers when your case took place?
GetHuman-303664: Yes. It was morning, on October 22nd.
GetHuman: Did you reach out to Wells Fargo, and if so, how?
GetHuman: And which of these common Wells Fargo customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-303664 a list of common Wells Fargo problems)
GetHuman-303664: "Overcharge on Account" was why I was trying to call.
GetHuman-303664's review of Wells Fargo customer service
GetHuman: So how would you sum up your experience for GetHuman's Wells Fargo customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-303664: I needed information for a Mortgage pay off. But had various ways to do this transaction. Mr. Michael Gaona was very professial and suggested I wire the amount of pay off. Gave me all the information. I would like to let your company know that Michael is very helpful and informative. Your company has the best employees. (Location was at Wells Fargo, **** Marbach, San Antonio, Texas *****) From Susan Oliva from San Antonio,Tx.
GetHuman: Let's quantify your experience contacting Wells Fargo. On a scale of 1 to 5, how easy is it go get help on a Wells Fargo problem?
GetHuman-303664: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-303664: I'd give them a two out of five on communication.
GetHuman: And what about Wells Fargo's ability to quickly and effectively address your problem?
GetHuman-303664: For that I would say three out of five.
GetHuman: And finally- any advice for other Wells Fargo customers?
GetHuman-303664: Call them early in the day or late. Don't forget any personal or account information you might need for Wells Fargo to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-303664 taken from his Wells Fargo customer service problem that occurred on October 22nd, 2017.