Wells Fargo: I called to ask why I was being charged an annu...
A Wells Fargo customer review by GetHuman user GetHuman-184593 from October 31st, 2017
Background on GetHuman-184593's case
GetHuman: GetHuman-184593 - can you tell our other Wells Fargo customers when your case took place?
GetHuman-184593: Yup. It was middle of the night, on October 22nd.
GetHuman: Did you reach out to Wells Fargo, and if so, how?
GetHuman: And which of these common Wells Fargo customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-184593 a list of common Wells Fargo problems)
GetHuman-184593: "Overcharge on Account" was why I was trying to call.
GetHuman-184593's review of Wells Fargo customer service
GetHuman: So how would you sum up your experience for GetHuman's Wells Fargo customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-184593: I called to ask why I was being charged an annual fee suddenly on a credit card that I have had for years. Their response, "we're a bank in the business of making money". unbelievable! don't they make enough money off of the interests rates they charge me every month!!! How can they all of a sudden change the conditions of a credit card that I've had for years and start charging me an annual fee?? and that's the explanation I get?! and they said it so smugley like they could careless!!!
GetHuman: Let's quantify your experience contacting Wells Fargo. On a scale of 1 to 5, how easy is it go get help on a Wells Fargo problem?
GetHuman-184593: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-184593: I'd give them a five out of five on communication.
GetHuman: And what about Wells Fargo's ability to quickly and effectively address your problem?
GetHuman-184593: For that I would say four out of five.
GetHuman: And finally- any advice for other Wells Fargo customers?
GetHuman-184593: Call them early in the day or late. Don't forget any personal or account information you might need for Wells Fargo to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-184593 taken from his Wells Fargo customer service problem that occurred on October 22nd, 2017.