I tried applying for Wells Fargo Student Credit...

A Wells Fargo customer review by GetHuman user ~yilla from November 11th, 2017

Background on ~yilla's case

GetHuman: ~yilla - can you tell our other Wells Fargo customers when your case took place?
~yilla: Yup. It was middle of the night, on November 7th.
GetHuman: Did you reach out to Wells Fargo, and if so, how?
~yilla: I used the 800-869-3557 number I found for on the GetHuman Wells Fargo customer phone number page I was on: Wells Fargo Customer Service Phone Number
GetHuman: And which of these common Wells Fargo customer issues best describes the reason you wanted to talk to them?
(Shows ~yilla a list of common Wells Fargo problems)
~yilla: "Complaint" was why I was trying to call.

~yilla's review of Wells Fargo customer service

GetHuman: So how would you sum up your experience for GetHuman's Wells Fargo customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~yilla: I tried applying for Wells Fargo Student Credit Card and they were not even in the least helpful with my application process. I submitted in one application and didn't hear from them until more than two weeks later. Eventually I got a mail saying it got rejected due to income allowances even though I did have income and a part-time job. I applied again and didn't hear from them for another ** weeks until they sent another rejection mail requesting additional ID which I faxed over. Then I didn't hear from them for yet another ** weeks. They sent another empty letter stating they needed verification of SSN. I called the customer service and all the person who answered could say was "this is federal policy" to require so much personal identification verification. If this is federal policy, then why don't other credit card companies do the same? Yet no one I knew who applied for their first credit card had to go through this much "verification." The customer service person was very unhelpf
GetHuman: Let's quantify your experience contacting Wells Fargo. On a scale of 1 to 5, how easy is it go get help on a Wells Fargo problem?
~yilla: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~yilla: I'd give them a one out of five on communication.
GetHuman: And what about Wells Fargo's ability to quickly and effectively address your problem?
~yilla: For that I would say five out of five.
GetHuman: And finally- any advice for other Wells Fargo customers?
~yilla: Call them early in the day or late. Don't forget any personal or account information you might need for Wells Fargo to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~yilla taken from his Wells Fargo customer service problem that occurred on November 7th, 2017.

Wells Fargo

1.75 of 5 stars | 145 reviews

~yilla's Wells Fargo Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
2 out of 5 stars

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