Wendy's: Frosty was not frozen

A Wendy's customer review by GetHuman user GetHuman-rkiss from December 8th, 2017

Background on GetHuman-rkiss's case

GetHuman: GetHuman-rkiss - can you tell our other Wendy's customers when your case took place?
GetHuman-rkiss: Yeah. It was afternoon, on December 6th.
GetHuman: Did you reach out to Wendy's, and if so, how?
GetHuman-rkiss: I used the 888-624-8140 number I found for on the GetHuman Wendy's customer phone number page I was on: Wendy's Customer Service Phone Number
GetHuman: And which of these common Wendy's customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-rkiss a list of common Wendy's problems)
GetHuman-rkiss: "Delivery problem" was why I was trying to call.

GetHuman-rkiss's review of Wendy's customer service

GetHuman: So how would you sum up your experience for GetHuman's Wendy's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-rkiss: Frosty was not frozen
GetHuman: Can you tell the rest of us a bit more from what happened on 12/06/17?
GetHuman-rkiss: I watched the guys pour the mix into the machine and then serve me a frosty. It was like I was drinking the frosty mix.
GetHuman: Let's quantify your experience contacting Wendy's. On a scale of 1 to 5, how easy is it go get help on a Wendy's problem?
GetHuman-rkiss: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-rkiss: I'd give them a three out of five on communication.
GetHuman: And what about Wendy's's ability to quickly and effectively address your problem?
GetHuman-rkiss: For that I would say four out of five.
GetHuman: And finally- any advice for other Wendy's customers?
GetHuman-rkiss: Call them early in the day or late. Don't forget any personal or account information you might need for Wendy's to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-rkiss taken from his Wendy's customer service problem that occurred on December 6th, 2017.

Wendy's

3.17 of 5 stars | 33 reviews

GetHuman-rkiss's Wendy's Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Wendy's, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Wendy's in any way.

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