Wenger NA: Spoke with Ms. Lisa Baltz, Director of Customer...
A Wenger NA customer review by GetHuman user ~SavyyTraveler from November 14th, 2017
Background on ~SavyyTraveler's case
GetHuman: ~SavyyTraveler - can you tell our other Wenger NA customers when your case took place?
~SavyyTraveler: Sure. It was middle of the night, on November 10th.
GetHuman: Did you reach out to Wenger NA, and if so, how?
GetHuman: And which of these common Wenger NA customer issues best describes the reason you wanted to talk to them?
(Shows ~SavyyTraveler a list of common Wenger NA problems)
~SavyyTraveler: "Returns" was why I was trying to call.
~SavyyTraveler's review of Wenger NA customer service
GetHuman: So how would you sum up your experience for GetHuman's Wenger NA customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~SavyyTraveler: Spoke with Ms. Lisa Baltz, Director of Customer Service as a result of escalation. Very rude. For those interested in calling her directly regarding warranty issues, her direct line is **********
GetHuman: Let's quantify your experience contacting Wenger NA. On a scale of 1 to 5, how easy is it go get help on a Wenger NA problem?
~SavyyTraveler: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~SavyyTraveler: I'd give them a three out of five on communication.
GetHuman: And what about Wenger NA's ability to quickly and effectively address your problem?
~SavyyTraveler: For that I would say five out of five.
GetHuman: And finally- any advice for other Wenger NA customers?
~SavyyTraveler: Call them early in the day or late. Don't forget any personal or account information you might need for Wenger NA to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~SavyyTraveler taken from his Wenger NA customer service problem that occurred on November 10th, 2017.
Wenger NA
3.25 of 5 stars | 2 reviews
~SavyyTraveler's Wenger NA Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars
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