Western Union: Attempted to transfer money via the WU website...

A Western Union customer review by GetHuman user ~rwfrancis from November 2nd, 2017

Background on ~rwfrancis's case

GetHuman: ~rwfrancis - can you tell our other Western Union customers when your case took place?
~rwfrancis: Yeah. It was afternoon, on October 24th.
GetHuman: Did you reach out to Western Union, and if so, how?
~rwfrancis: I used the 800-999-9660 number I found for on the GetHuman Western Union customer phone number page I was on: Western Union Customer Service Phone Number
GetHuman: And which of these common Western Union customer issues best describes the reason you wanted to talk to them?
(Shows ~rwfrancis a list of common Western Union problems)
~rwfrancis: "Update Account Info" was why I was trying to call.

~rwfrancis's review of Western Union customer service

GetHuman: So how would you sum up your experience for GetHuman's Western Union customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~rwfrancis: Attempted to transfer money via the WU website from US to recipient in Scotland. Got request to call them to provide addditional info. Did so. First call, was told to wait three minutes* waited fifteen, hung up, called back. Was told they could not verify either of my phone numbers (cell and VOIP). Rep couldn't help* neither could supervisor. To cap it off, I attempted to send a complaint via their "Contact Us" page -- filled in all the blanks, hit the submit button, and got a *** Not Found error. They aren't listening. Next time, MoneyGram* I'm done with these incompetents.
GetHuman: Let's quantify your experience contacting Western Union. On a scale of 1 to 5, how easy is it go get help on a Western Union problem?
~rwfrancis: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~rwfrancis: I'd give them a four out of five on communication.
GetHuman: And what about Western Union's ability to quickly and effectively address your problem?
~rwfrancis: For that I would say one out of five.
GetHuman: And finally- any advice for other Western Union customers?
~rwfrancis: Call them early in the day or late. Don't forget any personal or account information you might need for Western Union to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~rwfrancis taken from his Western Union customer service problem that occurred on October 24th, 2017.

Western Union

2.52 of 5 stars | 112 reviews

~rwfrancis's Western Union Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Western Union, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Western Union in any way.

Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!