Western Union: I don't understand why the Agent was insistent...

A Western Union customer review by GetHuman user ~Never again from November 24th, 2017

Background on ~Never again's case

GetHuman: ~Never again - can you tell our other Western Union customers when your case took place?
~Never again: Sure. It was evening, on November 14th.
GetHuman: Did you reach out to Western Union, and if so, how?
~Never again: I used the 800-999-9660 number I found for on the GetHuman Western Union customer phone number page I was on: Western Union Customer Service Phone Number
GetHuman: And which of these common Western Union customer issues best describes the reason you wanted to talk to them?
(Shows ~Never again a list of common Western Union problems)
~Never again: "Eligibility question" was why I was trying to call.

~Never again's review of Western Union customer service

GetHuman: So how would you sum up your experience for GetHuman's Western Union customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Never again: I don't understand why the Agent was insistent about getting my address before he even knew what I was calling for..???...that info I didn't give out! I paid $** for * money orders that are now lost in limbo land and to get a refund I have to pay $*.** more and then wait??????? Seriously? And by reading some of these other complaints, I will NEVER purchase a Western Union Money order ever again! Shame on you Western Union!!!!!
GetHuman: Let's quantify your experience contacting Western Union. On a scale of 1 to 5, how easy is it go get help on a Western Union problem?
~Never again: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Never again: I'd give them a five out of five on communication.
GetHuman: And what about Western Union's ability to quickly and effectively address your problem?
~Never again: For that I would say one out of five.
GetHuman: And finally- any advice for other Western Union customers?
~Never again: Call them early in the day or late. Don't forget any personal or account information you might need for Western Union to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Never again taken from his Western Union customer service problem that occurred on November 14th, 2017.

Western Union

2.52 of 5 stars | 112 reviews

~Never again's Western Union Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
4 out of 5 stars

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