Western Union: one minute wait. i tried your call back service...

A Western Union customer review by GetHuman user ~jerry from November 26th, 2017

Background on ~jerry's case

GetHuman: ~jerry - can you tell our other Western Union customers when your case took place?
~jerry: Yup. It was morning, on November 18th.
GetHuman: Did you reach out to Western Union, and if so, how?
~jerry: I used the 800-999-9660 number I found for on the GetHuman Western Union customer phone number page I was on: Western Union Customer Service Phone Number
GetHuman: And which of these common Western Union customer issues best describes the reason you wanted to talk to them?
Shows ~jerry a list of common Western Union problems
~jerry: "Trouble Receiving a Payment" was why I was trying to call.

~jerry's review of Western Union customer service

GetHuman: So how would you sum up your experience for GetHuman's Western Union customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jerry: one minute wait. i tried your call back service but WU never answered.*woman was most helpful and kept apologizing for wait, which i didn't think was that bad.*ADVICE if doing business in person CHECK ALL INFORMATION with names to make sure correct.
GetHuman: Let's quantify your experience contacting Western Union. On a scale of 1 to 5, how easy is it go get help on a Western Union problem?
~jerry: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jerry: I'd give them a one out of five on communication.
GetHuman: And what about Western Union's ability to quickly and effectively address your problem?
~jerry: For that I would say two out of five.
GetHuman: And finally- any advice for other Western Union customers?
~jerry: Call them early in the day or late. Don't forget any personal or account information you might need for Western Union to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jerry taken from his Western Union customer service problem that occurred on November 18th, 2017.

Western Union

2.52 of 5 stars | 112 reviews
Western Union ReviewsWestern Union's Phone NumberAll Western Union contact infoGeneral Western Union customer service info
~jerry's Western Union Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars
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