Western Union: Chat agent was unable to assist with status of...
A Western Union customer review by GetHuman user ~Debi from November 27th, 2017
Background on ~Debi's case
GetHuman: ~Debi - can you tell our other Western Union customers when your case took place?
~Debi: Sure. It was afternoon, on November 21st.
GetHuman: Did you reach out to Western Union, and if so, how?
~Debi: I used the 800-999-9660 number I found for on the GetHuman Western Union customer phone number page I was on: Western Union Customer Service Phone Number
GetHuman: And which of these common Western Union customer issues best describes the reason you wanted to talk to them?
Shows ~Debi a list of common Western Union problems
~Debi: "Account access" was why I was trying to call.
~Debi's review of Western Union customer service
GetHuman: So how would you sum up your experience for GetHuman's Western Union customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Debi: Chat agent was unable to assist with status of a money order - NOT LOST, just needed to know whether it was cashed, when, and by whom. After numerous exchanges and me providing all pertinent information, he told me he could only check the status of a money "transfer", not a money order. Suggested I call customer service: *-***-***-****.
GetHuman: Let's quantify your experience contacting Western Union. On a scale of 1 to 5, how easy is it go get help on a Western Union problem?
~Debi: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Debi: I'd give them a five out of five on communication.
GetHuman: And what about Western Union's ability to quickly and effectively address your problem?
~Debi: For that I would say three out of five.
GetHuman: And finally- any advice for other Western Union customers?
~Debi: Call them early in the day or late. Don't forget any personal or account information you might need for Western Union to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Debi taken from his Western Union customer service problem that occurred on November 21st, 2017.
2.52 of 5 stars | 112 reviewsWestern Union ReviewsWestern Union's Phone NumberAll Western Union contact infoGeneral Western Union customer service info
~Debi's Western Union Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars
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