Western Union: ** minutes to complete the transaction with the...
A Western Union customer review by GetHuman user ~Aza D. Oberman from November 27th, 2017
Background on ~Aza D. Oberman's case
GetHuman: ~Aza D. Oberman - can you tell our other Western Union customers when your case took place?
~Aza D. Oberman: Yup. It was late at night, on November 17th.
GetHuman: Did you reach out to Western Union, and if so, how?
GetHuman: And which of these common Western Union customer issues best describes the reason you wanted to talk to them?
(Shows ~Aza D. Oberman a list of common Western Union problems)
~Aza D. Oberman: "Eligibility question" was why I was trying to call.
~Aza D. Oberman's review of Western Union customer service
GetHuman: So how would you sum up your experience for GetHuman's Western Union customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Aza D. Oberman: ** minutes to complete the transaction with the help of phone support. In the end the transaction was rejected.**Pitiful WesternUnion.com site does not work under Internet Explorer **(Windows *.* ** bit). The Western Union Captcha does not render an image or audio under Internet Explorer **. Passwords do not have the option to be readable. Errors are not described -- the user either gets their work thrown away or nothing happens. If a transaction is attempted with a discount code the discount code will be lost if it fails. Payments may not go to business bank accounts, only accounts for individuals. Although Western Union represents that a credit card may be used, your transaction may ultimately rejected with a demand for a pin enabled Debit card. Two neighborhood Western Union kiosks could not access the Western Union Server.**Aza D. Oberman
GetHuman: Let's quantify your experience contacting Western Union. On a scale of 1 to 5, how easy is it go get help on a Western Union problem?
~Aza D. Oberman: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Aza D. Oberman: I'd give them a five out of five on communication.
GetHuman: And what about Western Union's ability to quickly and effectively address your problem?
~Aza D. Oberman: For that I would say three out of five.
GetHuman: And finally- any advice for other Western Union customers?
~Aza D. Oberman: Call them early in the day or late. Don't forget any personal or account information you might need for Western Union to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Aza D. Oberman taken from his Western Union customer service problem that occurred on November 17th, 2017.