Western Union: Spoke with someone for a couple minutes, they a...
A Western Union customer review by GetHuman user ~Aaron J from November 27th, 2017
Background on ~Aaron J's case
GetHuman: ~Aaron J - can you tell our other Western Union customers when your case took place?
~Aaron J: Yup. It was morning, on November 24th.
GetHuman: Did you reach out to Western Union, and if so, how?
GetHuman: And which of these common Western Union customer issues best describes the reason you wanted to talk to them?
(Shows ~Aaron J a list of common Western Union problems)
~Aaron J: "Trouble Receiving a Payment" was why I was trying to call.
~Aaron J's review of Western Union customer service
GetHuman: So how would you sum up your experience for GetHuman's Western Union customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Aaron J: Spoke with someone for a couple minutes, they asked me what was wrong and I was typing my situation, during that time they disconnected the chat for taking too long. I refreshed and was connected to Frank who disconnected instantly, I refreshed again and asked that I not be disconnected and I was able to say what I needed and get some sort-of answers.
GetHuman: Let's quantify your experience contacting Western Union. On a scale of 1 to 5, how easy is it go get help on a Western Union problem?
~Aaron J: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Aaron J: I'd give them a five out of five on communication.
GetHuman: And what about Western Union's ability to quickly and effectively address your problem?
~Aaron J: For that I would say two out of five.
GetHuman: And finally- any advice for other Western Union customers?
~Aaron J: Call them early in the day or late. Don't forget any personal or account information you might need for Western Union to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Aaron J taken from his Western Union customer service problem that occurred on November 24th, 2017.