Western Union: This was the worst experience of customer servi...

A Western Union customer review by GetHuman user ~LeeAnnaT. of Fort Smith,Ar. from November 18th, 2017

Background on ~LeeAnnaT. of Fort Smith,Ar.'s case

GetHuman: ~LeeAnnaT. of Fort Smith,Ar. - can you tell our other Western Union customers when your case took place?
~LeeAnnaT. of Fort Smith,Ar.: Yup. It was late at night, on November 11th.
GetHuman: Did you reach out to Western Union, and if so, how?
~LeeAnnaT. of Fort Smith,Ar.: I used the 800-999-9660 number I found for on the GetHuman Western Union customer phone number page I was on: Western Union Customer Service Phone Number
GetHuman: And which of these common Western Union customer issues best describes the reason you wanted to talk to them?
(Shows ~LeeAnnaT. of Fort Smith,Ar. a list of common Western Union problems)
~LeeAnnaT. of Fort Smith,Ar.: "Cancel Transfer" was why I was trying to call.

~LeeAnnaT. of Fort Smith,Ar.'s review of Western Union customer service

GetHuman: So how would you sum up your experience for GetHuman's Western Union customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~LeeAnnaT. of Fort Smith,Ar.: This was the worst experience of customer service I have ever received in my entire ** years and would recommend to all my friends, family,co workers and customers to find other ways to send their money. The supervisors are rude and does nothing to assist in the return of transactions processed. I am a loan officer for a company known all over the world and have never experienced the poor service that I received through W.U. I will now be recommending money transfers or money gram to all my clients!!!
GetHuman: Let's quantify your experience contacting Western Union. On a scale of 1 to 5, how easy is it go get help on a Western Union problem?
~LeeAnnaT. of Fort Smith,Ar.: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~LeeAnnaT. of Fort Smith,Ar.: I'd give them a two out of five on communication.
GetHuman: And what about Western Union's ability to quickly and effectively address your problem?
~LeeAnnaT. of Fort Smith,Ar.: For that I would say three out of five.
GetHuman: And finally- any advice for other Western Union customers?
~LeeAnnaT. of Fort Smith,Ar.: Call them early in the day or late. Don't forget any personal or account information you might need for Western Union to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~LeeAnnaT. of Fort Smith,Ar. taken from his Western Union customer service problem that occurred on November 11th, 2017.

Western Union

2.52 of 5 stars | 112 reviews

~LeeAnnaT. of Fort Smith,Ar.'s Western Union Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Western Union, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Western Union in any way.

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