Western Union: the *st time the representative disconnected be...

A Western Union customer review by GetHuman user ~Not impressed from November 21st, 2017

Background on ~Not impressed's case

GetHuman: ~Not impressed - can you tell our other Western Union customers when your case took place?
~Not impressed: Yes. It was evening, on November 14th.
GetHuman: Did you reach out to Western Union, and if so, how?
~Not impressed: I used the 800-999-9660 number I found for on the GetHuman Western Union customer phone number page I was on: Western Union Customer Service Phone Number
GetHuman: And which of these common Western Union customer issues best describes the reason you wanted to talk to them?
(Shows ~Not impressed a list of common Western Union problems)
~Not impressed: "Blocked Account" was why I was trying to call.

~Not impressed's review of Western Union customer service

GetHuman: So how would you sum up your experience for GetHuman's Western Union customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Not impressed: the *st time the representative disconnected before i finished typing. The second one could not help me told me to go to a agent Yor service is time wasting tjough Thasnk you
GetHuman: Let's quantify your experience contacting Western Union. On a scale of 1 to 5, how easy is it go get help on a Western Union problem?
~Not impressed: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Not impressed: I'd give them a five out of five on communication.
GetHuman: And what about Western Union's ability to quickly and effectively address your problem?
~Not impressed: For that I would say four out of five.
GetHuman: And finally- any advice for other Western Union customers?
~Not impressed: Call them early in the day or late. Don't forget any personal or account information you might need for Western Union to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Not impressed taken from his Western Union customer service problem that occurred on November 14th, 2017.

Western Union

2.52 of 5 stars | 112 reviews

~Not impressed's Western Union Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

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