Whirlpool.com: Whirlpool is now the manufacturer of Maytag. I...
A Whirlpool.com customer review by GetHuman user ~None from November 15th, 2017
Background on ~None's case
GetHuman: ~None - can you tell our other Whirlpool.com customers when your case took place?
~None: Yes. It was morning, on November 12th.
GetHuman: Did you reach out to Whirlpool.com, and if so, how?
GetHuman: And which of these common Whirlpool.com customer issues best describes the reason you wanted to talk to them?
(Shows ~None a list of common Whirlpool.com problems)
~None: "Warranty claim" was why I was trying to call.
~None's review of Whirlpool.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Whirlpool.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~None: Whirlpool is now the manufacturer of Maytag. In *****, we purchased a new washer and dryer, basically chosen because of the Maytag brand and past experience. The washer has never performed satisfactorily, however, it is nothing that the small print on a warranty would address. This is Model MVWX***XW*, and Serial *C********. This top loader 'he' machine produces an extremely poor result in laundering dark clothing. No matter the attention given to type of detergent, machine setting to "*extra rinse"*, or water temperature. The Whirlpool customer service representative just went through the textbook reasons why this is the common result experienced, but, of course, none of them had anything to do with the machine's performance. If it can't produce a satisfactory laundered product when it has choices of water temperature appropriate for what is being laundered, and all efforts are made to use correct quantities and types of detergent, then it is not a product ready for sal
GetHuman: Let's quantify your experience contacting Whirlpool.com. On a scale of 1 to 5, how easy is it go get help on a Whirlpool.com problem?
~None: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~None: I'd give them a one out of five on communication.
GetHuman: And what about Whirlpool.com's ability to quickly and effectively address your problem?
~None: For that I would say three out of five.
GetHuman: And finally- any advice for other Whirlpool.com customers?
~None: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Whirlpool.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~None taken from his Whirlpool.com customer service problem that occurred on November 12th, 2017.