Whirlpool: I had the worth experience ever when I bought m...
A Whirlpool customer review by GetHuman user ~Ehab Mekhael from November 15th, 2017
Background on ~Ehab Mekhael's case
GetHuman: ~Ehab Mekhael - can you tell our other Whirlpool customers when your case took place?
~Ehab Mekhael: Sure. It was middle of the night, on November 6th.
GetHuman: Did you reach out to Whirlpool, and if so, how?
GetHuman: And which of these common Whirlpool customer issues best describes the reason you wanted to talk to them?
(Shows ~Ehab Mekhael a list of common Whirlpool problems)
~Ehab Mekhael: "Warranty claim" was why I was trying to call.
~Ehab Mekhael's review of Whirlpool customer service
GetHuman: So how would you sum up your experience for GetHuman's Whirlpool customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ehab Mekhael: I had the worth experience ever when I bought my washing whirlpool washing machin .I had two wait one week for someone to come to fix it and than when he came he said you need to chane the power system and I have to wait * weeks.I called the copany to coplain the manager her name is (Puer) told me we will receive the part on the midell of the week and we will call you send someone to fix it.I waited till Friday noone called ,I called she said ye we received and we send it to the repairer company .Till Monday Noone called me ,so I called she said we appologise the part we received it was for another customer not for you it was amistake.(It is not ajoke?).*After **calles she said send for me the Invoice and we will replace it .Harrvy Norman send it to her and when I called here she said I havent received anything.and I have to wait ** hours for someone to move to get the fax so she can send for me the form ,which I have to fill it to get the replacement.Now I have been waiting for * Week
GetHuman: Let's quantify your experience contacting Whirlpool. On a scale of 1 to 5, how easy is it go get help on a Whirlpool problem?
~Ehab Mekhael: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ehab Mekhael: I'd give them a five out of five on communication.
GetHuman: And what about Whirlpool's ability to quickly and effectively address your problem?
~Ehab Mekhael: For that I would say one out of five.
GetHuman: And finally- any advice for other Whirlpool customers?
~Ehab Mekhael: Call them early in the day or late. Don't forget any personal or account information you might need for Whirlpool to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ehab Mekhael taken from his Whirlpool customer service problem that occurred on November 6th, 2017.