Whirlpool: I ordered a part for a microwave back in April...
A Whirlpool customer review by GetHuman user ~microwave terror from November 17th, 2017
Background on ~microwave terror's case
GetHuman: ~microwave terror - can you tell our other Whirlpool customers when your case took place?
~microwave terror: Yeah. It was middle of the night, on November 14th.
GetHuman: Did you reach out to Whirlpool, and if so, how?
GetHuman: And which of these common Whirlpool customer issues best describes the reason you wanted to talk to them?
(Shows ~microwave terror a list of common Whirlpool problems)
~microwave terror: "Technical support" was why I was trying to call.
~microwave terror's review of Whirlpool customer service
GetHuman: So how would you sum up your experience for GetHuman's Whirlpool customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~microwave terror: I ordered a part for a microwave back in April it has been backordered and not delivered until July. It arrived in pieces!*I called to get a replacement for the new owners of my old house which we sold during the waiting period. They will not send unless I give them the model and serial number also. They have the part number but will not resend without charge unless I get this number. I do not even live in the same state, I now have to make more phone calls and wait again to provide them with info they already have on file. This is not good customer service!!!
GetHuman: Let's quantify your experience contacting Whirlpool. On a scale of 1 to 5, how easy is it go get help on a Whirlpool problem?
~microwave terror: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~microwave terror: I'd give them a one out of five on communication.
GetHuman: And what about Whirlpool's ability to quickly and effectively address your problem?
~microwave terror: For that I would say two out of five.
GetHuman: And finally- any advice for other Whirlpool customers?
~microwave terror: Call them early in the day or late. Don't forget any personal or account information you might need for Whirlpool to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~microwave terror taken from his Whirlpool customer service problem that occurred on November 14th, 2017.