My Whirlpool washing machine door locked last F...
A Whirlpool customer review by GetHuman user ~Della Anderson from November 19th, 2017
Background on ~Della Anderson's case
GetHuman: ~Della Anderson - can you tell our other Whirlpool customers when your case took place?
~Della Anderson: Yes. It was afternoon, on November 17th.
GetHuman: Did you reach out to Whirlpool, and if so, how?
GetHuman: And which of these common Whirlpool customer issues best describes the reason you wanted to talk to them?
(Shows ~Della Anderson a list of common Whirlpool problems)
~Della Anderson: "Warranty claim" was why I was trying to call.
~Della Anderson's review of Whirlpool customer service
GetHuman: So how would you sum up your experience for GetHuman's Whirlpool customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Della Anderson: My Whirlpool washing machine door locked last Friday. After calling Appliances at Lakeside in Richmond where I live and purchased my machine less than two years ago, I was referred to a Whirlpool repairman who came out this morning, December **th. He said that I need a new panel, which he removed* he has promised to install a new one, which has been ordered from MD at a cost of $***! When I called *-***-***-****, I was told that Whirlpool cannot help me as I had called a service person who removed the panel. Now how was I to know what was wrong if I did not call for help*******? I am very disappointed in my Whirlpool service, about which I shall inform my friends* I do not plan to buy any Whirlpool appliances in the future. **Della Anderson
GetHuman: Let's quantify your experience contacting Whirlpool. On a scale of 1 to 5, how easy is it go get help on a Whirlpool problem?
~Della Anderson: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Della Anderson: I'd give them a one out of five on communication.
GetHuman: And what about Whirlpool's ability to quickly and effectively address your problem?
~Della Anderson: For that I would say one out of five.
GetHuman: And finally- any advice for other Whirlpool customers?
~Della Anderson: Call them early in the day or late. Don't forget any personal or account information you might need for Whirlpool to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Della Anderson taken from his Whirlpool customer service problem that occurred on November 17th, 2017.