Whirlpool: The phone operators were nice but couldn't help...
A Whirlpool customer review by GetHuman user ~daba9 from November 18th, 2017
Background on ~daba9's case
GetHuman: ~daba9 - can you tell our other Whirlpool customers when your case took place?
~daba9: Sure. It was morning, on November 9th.
GetHuman: Did you reach out to Whirlpool, and if so, how?
GetHuman: And which of these common Whirlpool customer issues best describes the reason you wanted to talk to them?
(Shows ~daba9 a list of common Whirlpool problems)
~daba9: "Warranty claim" was why I was trying to call.
~daba9's review of Whirlpool customer service
GetHuman: So how would you sum up your experience for GetHuman's Whirlpool customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~daba9: The phone operators were nice but couldn't help me because they couldn't give me a new freezer even though I have been having problems with this freezer for months. The freezer is only * months and it is still not freezing my food. They are constantly replacing parts. I am sick and tired of it. I purchased a new freezer and all I have received are problems. They mumble they're sorry and basically tell you that they will order service for you. After each time it fails I call them up again asking how many times and they tell me as long as it is not declared not repairable by the technician. I got a lemon and instead of replacing it they give me this mumbo jumbo that means basically too bad. I could have purchased a new freezer * times over for the amount of food loss I incurred. Oh, they don't give you anything for that either. They might say "I'm sorry to hear that". This is crazy. There needs to be a law passed against these large companies that take our money and then give us broken
GetHuman: Let's quantify your experience contacting Whirlpool. On a scale of 1 to 5, how easy is it go get help on a Whirlpool problem?
~daba9: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~daba9: I'd give them a one out of five on communication.
GetHuman: And what about Whirlpool's ability to quickly and effectively address your problem?
~daba9: For that I would say two out of five.
GetHuman: And finally- any advice for other Whirlpool customers?
~daba9: Call them early in the day or late. Don't forget any personal or account information you might need for Whirlpool to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~daba9 taken from his Whirlpool customer service problem that occurred on November 9th, 2017.