Whirlpool: going on two weeks waiting for repair on warran...
A Whirlpool customer review by GetHuman user GetHuman-104942 from November 17th, 2017
Background on GetHuman-104942's case
GetHuman: GetHuman-104942 - can you tell our other Whirlpool customers when your case took place?
GetHuman-104942: Yeah. It was middle of the night, on November 13th.
GetHuman: Did you reach out to Whirlpool, and if so, how?
GetHuman: And which of these common Whirlpool customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-104942 a list of common Whirlpool problems)
GetHuman-104942: "Complaint" was why I was trying to call.
GetHuman-104942's review of Whirlpool customer service
GetHuman: So how would you sum up your experience for GetHuman's Whirlpool customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-104942: going on two weeks waiting for repair on warrantd y fridge. from the beginning horrible with scheduling. at end of *st week said would expedite the part. didn't show* called again backordered no one let me know. after supervisor conversation she would go to next level *-* more days. will call to let me know if part ships or ifthey can not find part. have you ever had a company thinks they are helping with that kind of help. It's ridiculous. Never again! Where is "helping customers at all costs" Ka Prej
GetHuman: Let's quantify your experience contacting Whirlpool. On a scale of 1 to 5, how easy is it go get help on a Whirlpool problem?
GetHuman-104942: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-104942: I'd give them a two out of five on communication.
GetHuman: And what about Whirlpool's ability to quickly and effectively address your problem?
GetHuman-104942: For that I would say three out of five.
GetHuman: And finally- any advice for other Whirlpool customers?
GetHuman-104942: Call them early in the day or late. Don't forget any personal or account information you might need for Whirlpool to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-104942 taken from his Whirlpool customer service problem that occurred on November 13th, 2017.