Whirlpool: purchased fridge in Aug ****. Unit has short in...
A Whirlpool customer review by GetHuman user ~martin c from November 25th, 2017
Background on ~martin c's case
GetHuman: ~martin c - can you tell our other Whirlpool customers when your case took place?
~martin c: Sure. It was morning, on November 22nd.
GetHuman: Did you reach out to Whirlpool, and if so, how?
GetHuman: And which of these common Whirlpool customer issues best describes the reason you wanted to talk to them?
(Shows ~martin c a list of common Whirlpool problems)
~martin c: "Technical support" was why I was trying to call.
~martin c's review of Whirlpool customer service
GetHuman: So how would you sum up your experience for GetHuman's Whirlpool customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~martin c: purchased fridge in Aug ****. Unit has short in wiring harness that causes breaker to trip. can not be repaired, fridge will be exchanged. so far i have waited three weeks to be contacted by whirpool while they review if an exchange is warranted. i have called at least four times to get a status on their review process. i am again told to call back if i have not been contcated in the next * or four days. i guess they are hoping i will just go away and will live with their crappy breaker tripping fridge. talk about horrible service!!!
GetHuman: Let's quantify your experience contacting Whirlpool. On a scale of 1 to 5, how easy is it go get help on a Whirlpool problem?
~martin c: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~martin c: I'd give them a three out of five on communication.
GetHuman: And what about Whirlpool's ability to quickly and effectively address your problem?
~martin c: For that I would say two out of five.
GetHuman: And finally- any advice for other Whirlpool customers?
~martin c: Call them early in the day or late. Don't forget any personal or account information you might need for Whirlpool to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~martin c taken from his Whirlpool customer service problem that occurred on November 22nd, 2017.