White Castle: Bad service
A White Castle customer review by GetHuman user GetHuman-tubbyna from November 30th, 2017
Background on GetHuman-tubbyna's case
GetHuman: GetHuman-tubbyna - can you tell our other White Castle customers when your case took place?
GetHuman-tubbyna: Yup. It was afternoon, on November 20th.
GetHuman: Did you reach out to White Castle, and if so, how?
GetHuman: And which of these common White Castle customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-tubbyna a list of common White Castle problems)
GetHuman-tubbyna: "Cancel a reservation" was why I was trying to call.
GetHuman-tubbyna's review of White Castle customer service
GetHuman: So how would you sum up your experience for GetHuman's White Castle customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-tubbyna: Bad service
GetHuman: Can you tell the rest of us a bit more from what happened on 11/20/17?
GetHuman-tubbyna: Food was cold and stale. The French fries tasted like old oil and were cold. The cheese looked stale. The onions were disgusting. The food smelled like spoiled armpits.
GetHuman: Let's quantify your experience contacting White Castle. On a scale of 1 to 5, how easy is it go get help on a White Castle problem?
GetHuman-tubbyna: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-tubbyna: I'd give them a two out of five on communication.
GetHuman: And what about White Castle's ability to quickly and effectively address your problem?
GetHuman-tubbyna: For that I would say three out of five.
GetHuman: And finally- any advice for other White Castle customers?
GetHuman-tubbyna: Call them early in the day or late. Don't forget any personal or account information you might need for White Castle to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-tubbyna taken from his White Castle customer service problem that occurred on November 20th, 2017.