Williams-Sonoma: Order placed *** with * to * days delivery prom...
A Williams-Sonoma customer review by GetHuman user ~helpme from November 22nd, 2017
Background on ~helpme's case
GetHuman: ~helpme - can you tell our other Williams-Sonoma customers when your case took place?
~helpme: Yes I can. It was afternoon, on November 18th.
GetHuman: Did you reach out to Williams-Sonoma, and if so, how?
GetHuman: And which of these common Williams-Sonoma customer issues best describes the reason you wanted to talk to them?
(Shows ~helpme a list of common Williams-Sonoma problems)
~helpme: "Change order" was why I was trying to call.
~helpme's review of Williams-Sonoma customer service
GetHuman: So how would you sum up your experience for GetHuman's Williams-Sonoma customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~helpme: Order placed *** with * to * days delivery promised. Two weeks later, no item delivered. Call to customer service said that third party vendor at blame. Told to wait another week (this is for an order of croissants.) When asked for supervisor, told there was none on duty.
GetHuman: Let's quantify your experience contacting Williams-Sonoma. On a scale of 1 to 5, how easy is it go get help on a Williams-Sonoma problem?
~helpme: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~helpme: I'd give them a four out of five on communication.
GetHuman: And what about Williams-Sonoma's ability to quickly and effectively address your problem?
~helpme: For that I would say three out of five.
GetHuman: And finally- any advice for other Williams-Sonoma customers?
~helpme: Call them early in the day or late. Don't forget any personal or account information you might need for Williams-Sonoma to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~helpme taken from his Williams-Sonoma customer service problem that occurred on November 18th, 2017.