Williams-Sonoma: Wait time: Received a busy signal several times...
A Williams-Sonoma customer review by GetHuman user ~Jan from November 19th, 2017
Background on ~Jan's case
GetHuman: ~Jan - can you tell our other Williams-Sonoma customers when your case took place?
~Jan: Yeah. It was middle of the night, on November 17th.
GetHuman: Did you reach out to Williams-Sonoma, and if so, how?
GetHuman: And which of these common Williams-Sonoma customer issues best describes the reason you wanted to talk to them?
(Shows ~Jan a list of common Williams-Sonoma problems)
~Jan: "Make a purchase" was why I was trying to call.
~Jan's review of Williams-Sonoma customer service
GetHuman: So how would you sum up your experience for GetHuman's Williams-Sonoma customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jan: Wait time: Received a busy signal several times and then finally got through. The wait time to speak to someone was minimal, but since we had to repeatedly call I put * minutes. *The lady that answered was very helpful and although she was not able to help us she did give us another number to help resolve our issue.
GetHuman: Let's quantify your experience contacting Williams-Sonoma. On a scale of 1 to 5, how easy is it go get help on a Williams-Sonoma problem?
~Jan: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jan: I'd give them a four out of five on communication.
GetHuman: And what about Williams-Sonoma's ability to quickly and effectively address your problem?
~Jan: For that I would say three out of five.
GetHuman: And finally- any advice for other Williams-Sonoma customers?
~Jan: Call them early in the day or late. Don't forget any personal or account information you might need for Williams-Sonoma to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jan taken from his Williams-Sonoma customer service problem that occurred on November 17th, 2017.