Windstream: Called twice in two days for help with an email...
A Windstream customer review by GetHuman user GetHuman-156569 from November 1st, 2017
Background on GetHuman-156569's case
GetHuman: GetHuman-156569 - can you tell our other Windstream customers when your case took place?
GetHuman-156569: Yes. It was morning, on October 22nd.
GetHuman: Did you reach out to Windstream, and if so, how?
GetHuman: And which of these common Windstream customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-156569 a list of common Windstream problems)
GetHuman-156569: "Cancel service" was why I was trying to call.
GetHuman-156569's review of Windstream customer service
GetHuman: So how would you sum up your experience for GetHuman's Windstream customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-156569: Called twice in two days for help with an email issue.( Aug ** & **th) both times got very RUDE ladies. Ask for a Manager and they refused. Would not give me a Manager to report my problems one lady was laughing over the phone. Guess they know they can control who talks to who. And your site as you know does not have emails or phone number to report these folks. All you have is for more service. I am sure no one but the low paying Manager see this is they even see it. Rememeber folks Customer will kill you after a while ask GM.
GetHuman: Let's quantify your experience contacting Windstream. On a scale of 1 to 5, how easy is it go get help on a Windstream problem?
GetHuman-156569: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-156569: I'd give them a five out of five on communication.
GetHuman: And what about Windstream's ability to quickly and effectively address your problem?
GetHuman-156569: For that I would say one out of five.
GetHuman: And finally- any advice for other Windstream customers?
GetHuman-156569: Call them early in the day or late. Don't forget any personal or account information you might need for Windstream to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-156569 taken from his Windstream customer service problem that occurred on October 22nd, 2017.