Windstream: Suspect your service Rep stole a skillsaw from...
A Windstream customer review by GetHuman user GetHuman-mkj from December 7th, 2017
Background on GetHuman-mkj's case
GetHuman: GetHuman-mkj - can you tell our other Windstream customers when your case took place?
GetHuman-mkj: Sure. It was morning, on December 4th.
GetHuman: Did you reach out to Windstream, and if so, how?
GetHuman: And which of these common Windstream customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-mkj a list of common Windstream problems)
GetHuman-mkj: "Service issue" was why I was trying to call.
GetHuman-mkj's review of Windstream customer service
GetHuman: So how would you sum up your experience for GetHuman's Windstream customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-mkj: Suspect your service Rep stole a skillsaw from residence on installation day.
GetHuman: Can you tell the rest of us a bit more from what happened on 12/04/17?
GetHuman-mkj: Your tech guy that installed a Windstream modem at *** Northfork Court residence in Gray Ga I strongly suspect stole a skillsaw the day of installation.I am here **** and he is the only person that has been at this residence besides the family who lives here.
GetHuman: Let's quantify your experience contacting Windstream. On a scale of 1 to 5, how easy is it go get help on a Windstream problem?
GetHuman-mkj: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-mkj: I'd give them a one out of five on communication.
GetHuman: And what about Windstream's ability to quickly and effectively address your problem?
GetHuman-mkj: For that I would say four out of five.
GetHuman: And finally- any advice for other Windstream customers?
GetHuman-mkj: Call them early in the day or late. Don't forget any personal or account information you might need for Windstream to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-mkj taken from his Windstream customer service problem that occurred on December 4th, 2017.